04-05-2025, 08:51 PM
“滴滴打車”推出了“滴滴保”。產品沒有什麽問題，問題出在“滴滴保”的售後上。
例如你要出行，在“滴滴保”上投保了意外險。由於投保流程不明晰，對於生效時間沒有確認環節，稀里糊塗投了保，投完才發現生效時間錯了。
由於“滴滴保”對該意外險設置了限制，每個身份證號碼只能買一次，舊的沒退，你就別想買新的。
在保單詳情欄目裏，保單下面有退保按鈕，打開并不能提交退保，只是一個電話而已。
在“滴滴保”最下面找到“滴滴保”的每天24小時，每周7天的客服電話。
第一次打通電話，接電話的客服人員翻來覆去就是那幾句話，不能解決任何問題。
第二次打電話，系統就識別出你了，告訴你上次的電話反映問題正在解決中，讓你等著。
“滴滴保”的客服人員，來回就是那幾句話，沒有解決問題的能力，更沒有解決問題的願望。
如果在這樣的大的電商平臺投保，由於售後太糟糕，你簡直是自找麻煩。
（本文版權所有，禁止任何形式的轉載和抄襲）
The company "Didi Taxi" has launched "Didi Insurance". There is nothing wrong with the product, but the problem lies in the customer service of "Didi Insurance".
For example, you want to travel in the "Didi Insurance" on the accident insurance. Due to the lack of clarity of the insurance process, there is no confirmation of the effective time of the meeting, confusedly insured, only to find that the effective time is wrong.
Due to the "Didi Insurance" of the accident insurance set a limit, each ID card number can only buy once, the old one did not return, you do not want to buy a new one.
In the policy details section, there is a surrender button under the policy, but opening it doesn't allow you to submit a surrender, it's just a phone call.
At the bottom of the Didi Insurance page you will find the Didi Insurance customer service number, which is available 24 hours a day, 7 days a week.
The first time I called, the caller just said the same thing over and over again without solving any problems.
The second time you call, the system recognises you and tells you that the problem from the last call is being solved and puts you on hold.
Didi Insurance's customer service agents say the same thing over and over again, with no ability to solve the problem, and even less willingness to solve the problem.
If you buy insurance from a big e-commerce platform like this, you are asking for trouble because the customer service is terrible.
(All rights reserved. Any plagiarism or reprinting is strictly prohibited)
例如你要出行，在“滴滴保”上投保了意外險。由於投保流程不明晰，對於生效時間沒有確認環節，稀里糊塗投了保，投完才發現生效時間錯了。
由於“滴滴保”對該意外險設置了限制，每個身份證號碼只能買一次，舊的沒退，你就別想買新的。
在保單詳情欄目裏，保單下面有退保按鈕，打開并不能提交退保，只是一個電話而已。
在“滴滴保”最下面找到“滴滴保”的每天24小時，每周7天的客服電話。
第一次打通電話，接電話的客服人員翻來覆去就是那幾句話，不能解決任何問題。
第二次打電話，系統就識別出你了，告訴你上次的電話反映問題正在解決中，讓你等著。
“滴滴保”的客服人員，來回就是那幾句話，沒有解決問題的能力，更沒有解決問題的願望。
如果在這樣的大的電商平臺投保，由於售後太糟糕，你簡直是自找麻煩。
（本文版權所有，禁止任何形式的轉載和抄襲）
The company "Didi Taxi" has launched "Didi Insurance". There is nothing wrong with the product, but the problem lies in the customer service of "Didi Insurance".
For example, you want to travel in the "Didi Insurance" on the accident insurance. Due to the lack of clarity of the insurance process, there is no confirmation of the effective time of the meeting, confusedly insured, only to find that the effective time is wrong.
Due to the "Didi Insurance" of the accident insurance set a limit, each ID card number can only buy once, the old one did not return, you do not want to buy a new one.
In the policy details section, there is a surrender button under the policy, but opening it doesn't allow you to submit a surrender, it's just a phone call.
At the bottom of the Didi Insurance page you will find the Didi Insurance customer service number, which is available 24 hours a day, 7 days a week.
The first time I called, the caller just said the same thing over and over again without solving any problems.
The second time you call, the system recognises you and tells you that the problem from the last call is being solved and puts you on hold.
Didi Insurance's customer service agents say the same thing over and over again, with no ability to solve the problem, and even less willingness to solve the problem.
If you buy insurance from a big e-commerce platform like this, you are asking for trouble because the customer service is terrible.
(All rights reserved. Any plagiarism or reprinting is strictly prohibited)